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return policy:

If they don't work for you, send them back.

For all returns and exchanges you must obtain a return authorization number. Please call or email Chinook customer service to get one. Without a return authorization number, we are unable to accept return packages.

If the boots were purchased directly from chinookfootwear.com, you may return the unworn pair within 30 days for an exchange or full refund. Please note that Chinook is not responsible for the cost of shipping a returned item. It is advised that you send the shipment via a company with tracking capabilities (Fed Ex, UPS, etc.). Unfortunately we cannot refund your original shipping charge.

IMPORTANT: Product must not show any evidence of wear and must be returned with all its original tags. Product showing any sign of wear or alteration will be returned to the customer. To ensure that your boots don't show any signs of wear, be sure to walk only in carpeted areas until you are sure they fit properly. Avoid any kind of hard flooring as it may scuff the soles of the boots.

Make sure the product is in its original packaging, and place it in its original shipping box. Boot boxes may not be returned with tape or any other shipping labels on them.

If you suspect a defect on worn merchandise, the merchandise must be returned for inspection and a determination of eligibility for an exchange. Suspected defective boots must be returned within 100 days of the original purchase date.

If you wish to return a Chinook footwear product purchased from a retailer, it must be returned directly to them. Their terms and conditions will apply. Please do NOT send your purchase back to Chinook.

Please allow two weeks for your return to be processed.

Chinook work boots are a registered trademark of Asia Direct Investments, LLC dba Chinook Asia.

 

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